Frank Burrows
Frank Burrows’ entire career has also been in the automobile business. He began as an automobile mechanic for an independent shop and then served as manager for an automobile repair mass merchandiser. After owning and operating a wholesale auto supply business, he joined Chevy Chase Chevrolet in Bethesda, Maryland. During 29 years there, he rose to Parts and Service Director, Vice President and was a minority stockholder. He also managed the dealership’s computer systems. Throughout this period, Chevy Chase Chevrolet was the number one dealer in customer satisfaction and fixed coverage (profitability) in the Eastern Region. This was not a one-time occurrence but continued throughout his entire career at Chevy Chase. During those 29 years, he made national presentations on behalf of General Motors, NADA, the Department of Transportation and several large trade groups. The dealership was featured in various national magazine articles and participated in various GM research projects. Because of the performance of the dealership, he was awarded more than 20 overseas incentive trips by General Motors. Frank is certified as an ASE Master Technician and he is a moderator on the DealersEdge.com forum as well as a presenter for the 2006 DealersEdge Parts Summit. |
